Client Manager, APAC

symplicity · Brisbane

midfull timehybrid
Apply on symplicity’s site →

Role at a Glance

A relationship-heavy client success role for a Brisbane-based hybrid worker with hands-on Symplicity product experience. You will own a portfolio of university clients — driving platform adoption, managing escalations, running discovery workshops, and surfacing growth opportunities — while collaborating across sales, billing, and implementation teams. Salary not disclosed; no benefits listed in this posting.

What This Role Is About

Symplicity is hiring a Client Manager to take full ownership of the post-sale journey for its APAC client base. Based in Brisbane on a hybrid schedule, you will be the primary point of contact for higher education institutions — guiding them through platform onboarding, helping them extract measurable value from Symplicity's tools, and building the kind of trust where clients come to you first. The role blends account management with light implementation consulting: you need both the interpersonal skills to navigate institutional relationships and the analytical discipline to translate client challenges into platform-based solutions.

About Symplicity

Symplicity is a global employability software company whose platforms collectively reach over 30 million students. Its product suite covers career services, student advising, conduct management, housing, and campus life — tools that help universities manage the full student lifecycle from enrolment through to employment. The CareerHub integration strengthened Symplicity's presence in Australia and the broader APAC region, connecting institutions to a richer set of talent-matching capabilities. The company has publicly committed to building a diverse and inclusive workforce.

What You Will Be Doing

  • Build and deepen trusted advisor relationships with clients while steering successful delivery of new services
  • Identify upsell and cross-sell opportunities across your client portfolio and partner with Account Executives to convert them
  • Stay current on higher education sector trends and Symplicity product developments to bring clients proactive, informed guidance
  • Capture and share client wins through case studies, testimonials, and reference accounts
  • Detect at-risk clients early and lead structured recovery efforts before churn becomes a real risk
  • Generate ongoing feedback loops via webinars, roadshows, and structured client feedback sessions
  • Coordinate with the billing team to resolve invoice issues and support the preparation of new sales quotes
  • Collaborate with Transition Support Specialists to keep new system rollouts on schedule and within scope
  • Facilitate discovery workshops to surface and document client project requirements clearly
  • Match Symplicity platform capabilities to each client's operational needs and stated business objectives
  • Help clients define meaningful success metrics and KPIs, then actively support them in reaching those targets
  • Maintain consistent, responsive day-to-day communication so clients feel genuinely supported throughout the relationship

What You Need to Bring

  • Bachelor's degree (field not specified)
  • Demonstrable, hands-on experience working with Symplicity's product suite — this is a hard requirement
  • Detail-oriented approach and structured problem-solving ability
  • Strong written and verbal communication skills
  • Genuine interest in the higher education sector and the challenges universities face
  • High energy, outgoing personality with the ability to build rapport across diverse institutional contacts
  • Self-starter mindset — able to move projects forward without waiting to be directed
  • Collaborative and adaptable; able to flex across competing priorities in a team environment
  • Commitment to ethical conduct in all client-facing interactions
  • Availability to work from Symplicity's Brisbane office one to two days per week

Skills Breakdown: Must-Have vs. Context

The must-have skill set here is weighted toward relationship management and communication rather than hard technical certifications. The one concrete, verifiable requirement is direct Symplicity product experience — without it, applications are unlikely to progress. Everything else (discovery facilitation, stakeholder communication, KPI management, problem-solving) is assessed through demonstrated track record. This is a mid-level role: junior candidates without platform exposure will find the product-experience bar a genuine hurdle; senior candidates should expect a hands-on, client-facing remit rather than a purely strategic one.

Salary and Compensation

Symplicity has not disclosed a salary range for this position. We have not estimated or inferred a figure, as doing so would be inaccurate. To understand total compensation — including base salary, any performance component, and additional benefits — candidates should raise this directly with the hiring team during the initial screening call. External benchmarking for client success and account management roles in Brisbane's SaaS and EdTech sectors can provide a useful reference point when preparing for that conversation.

Location and Work Arrangement

This role is based in Brisbane, Australia and operates on a hybrid schedule: you are expected in Symplicity's Brisbane office approximately one to two days per week, with the remainder of your time worked remotely. No relocation assistance or visa sponsorship is mentioned in the job posting — candidates who require either should clarify directly with Symplicity before applying.

Frequently asked questions

Is this role fully remote, or is office attendance required?

The role is hybrid. The posting specifies attendance at Symplicity's Brisbane office approximately one to two days per week; the remainder of your time can be worked remotely.

Do I need prior experience with Symplicity's products specifically?

Yes. Experience working with Symplicity's products is listed as a minimum qualification — not a preference. Candidates without direct platform exposure are unlikely to meet this requirement as stated.

What salary does this role pay?

Symplicity has not disclosed a salary range in this posting. We have not estimated a figure, as doing so would be inaccurate. Raise compensation directly with the hiring team during your first conversation.

What does a typical week look like in this role?

Based on the listed responsibilities, your time will span day-to-day client communications, discovery workshops, internal coordination with Account Executives and billing, and proactive account health monitoring — alongside reactive support when clients encounter challenges.

Is visa sponsorship available for this position?

The posting does not mention visa sponsorship or relocation assistance. Candidates who require either should confirm availability directly with Symplicity before applying.

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