Launch Manager

miter · San Francisco

managerfull timeremote
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Role at a Glance

Title: Launch Manager · Company: Miter · Location: Remote (SF/NYC hybrid option) · Salary: $120,000–$140,000 base + commission + equity · Experience: 3+ years SaaS implementation or project management · Domain bonus: payroll / HCM / accounting software · Interview stages: 5 · Benefits highlight: 16-week paid parental leave, 401(k) match, annual L&D budget.

What This Role Is Actually About

As Launch Manager you become the single accountable thread through every new customer implementation — picking up at contract signature and carrying the account through to a fully live deployment. In practice that means translating each contractor's operational requirements into Miter configurations, executing payroll and employee data migrations from legacy systems, running training sessions for employers and brokers, and neutralizing blockers before they slip a timeline. You'll also route structured product feedback to Engineering so each launch cycle gets marginally faster than the last. It's a role where your output is measurable in days-to-go-live.

About Miter

Miter is rebuilding the operational backbone of construction and field-services contracting — HR, payroll, job costing, and workforce management — on a modern, AI-augmented stack. The sector ran for decades on on-premise software designed in the 1980s and 1990s, and Miter is replacing it. Customers such as Marathon Electrical, W.J. O'Neil, and Truebeck Construction use the platform to manage field teams and control project costs. Founded in 2021, the company has grown to thousands of customers and tens of millions in ARR, placing it among the fastest-growing vertical SaaS companies. Backers include Bessemer, Coatue, and Battery on $50M+ raised.

What You'll Own Day-to-Day

  • Carry end-to-end accountability for every implementation in your portfolio — maintaining transparent status and surfacing risks before they escalate
  • Elicit each customer's operational requirements and configure Miter to match, acting as a consultant on best-fit setup decisions
  • Execute migrations of employee records and historical payroll data from legacy systems into Miter with full accuracy and completeness
  • Design and deliver platform training for employer administrators and benefits brokers at each stage of the rollout
  • Diagnose and resolve implementation blockers quickly, keeping customer trust intact under pressure
  • Document recurring friction points and collaborate with Product and Engineering to systematically eliminate them from future launch cycles

Must-Have Qualifications

  • 3+ years of hands-on experience in SaaS implementation, customer onboarding, consulting, or project management
  • Strong written and verbal communication — able to break down complex workflows for non-technical audiences without losing precision
  • Demonstrated track record managing multiple concurrent projects and coordinating across diverse stakeholders
  • Customer-first mindset with high empathy and genuine sense of ownership over outcomes
  • Comfortable adapting when priorities shift mid-implementation without losing project discipline
  • Rigorous organizational skills and precision with data and details

Strongly Preferred (Not a Hard Gate)

  • Direct experience implementing or supporting payroll, HCM, or accounting software platforms

Skills Context: What Actually Gets You the Role

The non-negotiable core is project ownership under ambiguity — you'll need to hold multiple parallel implementations together without a playbook for every edge case. Communication is load-bearing here: your audience ranges from technical engineers to field supervisors with no patience for jargon. Payroll and HCM domain experience is listed as 'highly preferred' rather than required, but candidates who bring it will compress ramp time significantly in a product built specifically around those workflows. No education requirement is stated. Seniority is mid-level; the expectation is independent execution, not team management.

Salary and Total Compensation

Miter lists a base salary range of $120,000–$140,000 per year for this role. On top of the base, the role includes a commission component and an equity package — the posting describes the overall package as 'well above market.' Commission structure and equity terms are not detailed in the job posting; candidates should request specifics during the recruiter screen. No relocation assistance or visa sponsorship status is stated.

Benefits and Perks

  • Base salary $120K–$140K plus commission and equity (terms confirmed in offer)
  • Comprehensive medical, dental, vision, and FSA coverage
  • 401(k) retirement plan with company-matched contributions
  • Flexible paid time off — no stated accrual cap
  • 16-week fully paid parental leave for all parents, including adoptive and foster parents
  • Annual professional development and education stipend for every employee
  • In-office perks for those working from SF or NYC: snacks, coffee, daily lunch, and commuter benefits
  • Company-wide off-sites and team-specific retreats throughout the year

Where and How You'll Work

This role is fully remote for candidates outside San Francisco and New York City — no in-office requirement. Candidates within commuting distance of either Miter office are asked to work a hybrid schedule of three days per week on-site. The whole team, remote and hybrid, travels together a few times per year for company-wide and team off-sites. Visa sponsorship availability is not stated in the job posting; candidates requiring sponsorship should confirm during the recruiter screen.

Frequently asked questions

Is this Launch Manager role fully remote?

Yes, for candidates outside San Francisco and New York City there is no in-office requirement. Candidates who live within commuting distance of either Miter office are asked to come in three days per week on a hybrid basis. The full team — remote and hybrid — travels together a few times per year for company and team off-sites.

What does the total compensation package include?

The stated base salary range is $120,000–$140,000 per year. In addition, the role includes a commission component and an equity package. The job posting does not detail specific commission targets or equity percentages; those terms are confirmed during the offer stage. Miter describes its overall compensation as 'well above market.'

How much experience does Miter require, and is a specific degree needed?

Miter asks for 3 or more years of experience in SaaS implementation, customer onboarding, consulting, or project management. Experience with payroll, HCM, or accounting software is strongly preferred. No educational degree requirement is stated in the job posting.

What does the interview process look like from start to finish?

There are five stages: a recruiter screen, a hiring manager interview, a take-home exercise, a mock implementation presentation, and a final leadership interview. Candidates should expect to demonstrate both project management thinking and the ability to communicate product concepts clearly in the presentation stage.

How is a Launch Manager different from a Customer Success Manager at Miter?

The Launch Manager role is scoped to the pre-live implementation phase — data migration, platform configuration, and user training — not ongoing account management. Once a customer is live, they would transition to Miter's Customer Success team. The role description explicitly frames this as the foundation work that allows customers to start realizing value from the product.

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