Manager of Managed Services

feathr · USA

managerfull timeremote
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Role at a Glance

Feathr is hiring a Manager of Managed Services to lead 10–15 Campaign Managers and Strategists who execute marketing campaigns for 1,300+ nonprofit clients. Fully remote, US-based, reporting to Services leadership. Scope spans people development, operational systems design, and final-authority client escalation. Compensation: $90,000 base salary plus a performance bonus of up to $15,000 annually.

What This Role Is About

Feathr's Managed Services division operates as an in-house agency—conceiving, building, and running digital marketing campaigns on behalf of nonprofit clients. It's the part of the business where customers experience the platform's full value most directly, making this team a primary lever for both retention and growth. The incoming manager will guide the team through a deliberate expansion phase: coaching specialists into consultative client partners, constructing the operational infrastructure that lets quality scale without friction, and serving as the authoritative voice when high-stakes client situations escalate beyond the team.

About Feathr

Feathr develops marketing software purpose-built for mission-driven organizations. More than 1,300 nonprofits rely on the platform to organize outreach, deepen community engagement, and run campaigns with measurably better outcomes. The company is headquartered in Gainesville, FL, but operates as a fully distributed team. Feathr's stated culture centers on candor, practical progress over perfection, and a genuine orientation toward service—values the team shorthand as 'helping the helpers,' a framing that reflects the structural reality: Feathr's own success is tied directly to the outcomes of the nonprofits it serves.

What You'll Own

  • Directly manage, develop, and mentor a team of 10–15 Campaign Managers and Strategists through consistent coaching and structured career development conversations
  • Conduct ongoing reviews of client calls and written communications, delivering targeted feedback on account management quality, objection handling, and campaign execution
  • Own bi-annual performance reviews, individual growth plans, performance improvement processes when required, and the full interviewing and onboarding cycle for new hires
  • Architect, document, and deploy new operational workflows with a focus on high team adoption and minimal disruption to active client work
  • Establish and track KPIs for service delivery quality; build capacity models that support sustainable headcount growth without eroding output standards
  • Partner cross-functionally with Product, Customer Success, and other internal teams to pilot new features, service strategies, and workflow improvements
  • Serve as the primary escalation contact for critical client situations, with direct authority to approve concessions or custom solutions
  • Act as the team's internal platform expert—troubleshoot Feathr-related issues and translate complex technical concepts into clear, accessible guidance for non-technical nonprofit clients

Must-Have Qualifications

  • 4+ years managing direct reports, with strong preference for experience leading teams of 8 or more individual contributors
  • 2+ years in a client-facing service delivery function—account management, client services, campaign management, or agency operations
  • Professional background in Marketing Technology (MarTech), SaaS, or a digital marketing agency environment
  • Demonstrated track record of designing new operational processes and driving measurable team adoption
  • Direct experience owning high-stakes customer escalations, including authority over custom solutions or exception approvals

Nice-to-Have Experience

  • Experience managing client marketing campaigns at a digital marketing agency
  • Familiarity with nonprofit, higher education, or professional association sectors

Skills Breakdown: Must-Have vs. Nice-to-Have

The core skill set sits at the intersection of people leadership and operational systems design. Required capabilities include managing multi-person contributor teams (8+), owning client-facing delivery operations, and working fluently inside a MarTech or SaaS environment. Feathr explicitly frames successful workflow rollouts as 80% change management—candidates who have led process transformations in fast-changing or resistant teams will stand out. Sector familiarity (nonprofits, associations, higher education) and agency campaign experience are genuine accelerators for ramping quickly, but are not screening requirements for an otherwise strong generalist manager.

Compensation & Total Pay

Feathr discloses full compensation for this role. The base salary is $90,000 per year. The role also carries a performance bonus of up to $15,000, putting total target compensation at $105,000 annually. These figures come directly from the job description—no estimates involved. Beyond headline pay, the role includes a Home Office Stipend and a Professional Development Budget, both of which carry tangible monetary value. Compensation is discussed openly in the first-stage HR screen (20–30 minutes), so candidates can align on pay early without waiting until a late-stage offer conversation.

Benefits & Perks

  • Fully remote position, open to US-based candidates
  • Health insurance with approximately 99% of the employee premium covered by the employer
  • Full dental and vision coverage
  • Paid vacation time off
  • Paid sick leave
  • Extended Winter Break (company-wide shutdown)
  • Parental Leave
  • Wellness Reimbursement Credit
  • Home Office Stipend
  • Professional Development Budget
  • Team events and virtual social activities

Location & Work Model

This role is fully remote and open exclusively to candidates based in the United States. In practice, most of the team operates in Eastern or Central time zones, so candidates should expect to align availability to those hours. Feathr's physical headquarters is in Gainesville, FL; no relocation is required. Visa sponsorship is not mentioned in the job description—candidates who require sponsorship should confirm eligibility directly with Feathr before investing time in the process.

Frequently asked questions

What is the salary for the Manager of Managed Services role at Feathr?

Feathr publicly discloses the full pay range for this position: a $90,000 annual base salary plus a performance bonus of up to $15,000, for a total target compensation of $105,000 per year. These are the figures stated in the job description itself, not estimates.

Is this role fully remote, and are there time zone requirements?

Yes, the role is fully remote and restricted to US-based candidates. Most of the Managed Services team is concentrated in Eastern and Central time zones, so practical alignment with those hours is expected even though there is no stated hard requirement.

How large is the team this manager will lead?

The manager will directly lead between 10 and 15 Campaign Managers and Strategists, with the expectation that the team may continue to grow as Feathr expands its Managed Services line.

What does Feathr's interview process look like for this role?

The process has five stages: a 20–30 minute HR info screen covering background and compensation, a 45-minute hiring manager interview on leadership and operational experience, a take-home work assignment, a 60-minute panel interview with 2–3 stakeholders, and a formal offer. Each stage uses standardized evaluation rubrics.

Is nonprofit or agency experience required to be considered?

No. Both are listed as nice-to-haves, not requirements. The core requirements are 4+ years managing direct reports (ideally 8+ individual contributors), 2+ years in a client-facing service delivery role, and a background in MarTech, SaaS, or a digital marketing agency.

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