Medical Receptionist - Urgent Care

Role at a Glance

On-site front-desk position at a New England urgent care network in Augusta, ME. Three schedule tiers: full-time (three 12-hour shifts/week), part-time (two 12-hour shifts/week), or per diem (four shifts/month). Weekend and holiday availability required for all tiers. Minimum education: high school diploma. Salary: not disclosed. Confirmed benefits include health/dental/vision, 401(k) match, and free urgent care for employees and their families.

What This Role Looks Like Day-to-Day

This Medical Receptionist is the first person patients encounter when they walk through the clinic door, which means the role carries real weight in shaping how patients experience their care. Day-to-day work blends patient check-in and registration, payment collection, insurance inquiries, and phone management — all while collaborating with clinical staff to keep the floor running without bottlenecks. The posting makes clear it's a realistic entry point for anyone pursuing a career in healthcare administration or patient-facing service, with no prior medical experience strictly required.

About ConvenientMD

ConvenientMD runs a growing network of urgent care clinics across New England, built around the idea that accessing quality healthcare shouldn't be complicated. The organization has expanded its footprint across the region and describes its internal culture as collaborative and improvement-focused — staff are expected to keep learning and actively contribute to a welcoming patient environment. The cross-location travel requirement in this role reflects that growth: the clinic network is large enough that receptionists routinely cover nearby sites as scheduling demands shift.

Key Responsibilities

• Welcome patients and visitors at the front desk with a consistently professional and warm approach
• Complete patient check-in and registration, ensuring all required forms are accurate and fully documented
• Update new and existing patient records across electronic medical record systems
• Handle patient questions about insurance coverage and billing, providing clear and factual explanations
• Collect co-pays, prescription charges, and outstanding balances per clinic financial policy
• Request a card on file proactively and follow up on unpaid patient balances
• Coordinate both walk-in and scheduled patient flow to minimize wait times and support provider schedules
• Assist with scheduling specialist referrals for patients requiring follow-up outside the clinic
• Answer and route incoming phone calls promptly and professionally
• Navigate multiple software platforms for appointment scheduling and electronic records management
• Maintain a tidy, organized reception area that supports a calm clinical atmosphere
• Perform administrative support tasks including filing, photocopying, and maintaining daily activity logs
• Build familiarity with ConvenientMD's full service and pricing catalog to confidently answer patient questions
• Follow occupational health partner protocols when supporting the Employer Services team

Must-Have Requirements

• High School Diploma or GED
• Clear, confident written and verbal communication skills — direct with patients and colleagues alike
• Proven ability to juggle competing priorities without dropping detail in a high-volume environment
• Meticulous approach to data entry, form completion, and record accuracy
• Working proficiency with Microsoft Office Suite or similar productivity tools
• Collaborative working style and ability to build positive relationships across clinical and administrative staff
• Self-starter who can operate independently within established protocols and escalate issues proactively
• Demonstrated discretion in handling sensitive patient information, with full HIPAA compliance
• Analytical thinking sufficient to interpret and apply clinic policies and regulatory guidelines in real time
• Schedule flexibility: must be available for 12-hour shifts including nights, weekends, and holidays
• Willingness to cover shifts at up to three additional ConvenientMD locations within a one-hour travel radius

Bonus Qualifications (Not Required to Apply)

• Medical Receptionist certification
• Prior experience in a medical front-desk or comparable customer-facing role
• Working knowledge of medical terminology and foundational insurance processes
• Hands-on experience with electronic health record (EHR) or medical registration software
• Background in insurance billing or coding workflows

Skills Breakdown: Required vs. Differentiators

The non-negotiable skill set is interpersonal and administrative: patient-facing communication, accurate data entry, payment handling, and HIPAA-compliant information management are all day-one expectations. Tech comfort with Microsoft Office and the ability to learn clinic-specific EMR tools are also required. Notably, prior medical office experience is not a hard gate — candidates from general customer service or administrative roles are explicitly welcomed. EMR software experience, medical terminology, and insurance billing knowledge are differentiators that strengthen an application but will not disqualify those without them.

Salary & Compensation

ConvenientMD did not disclose a salary range in the original job posting, and no compensation figures have been provided. Pay details should be discussed directly with the hiring team during the interview process. It is worth noting that the role is offered across three engagement levels — full-time, part-time, and per diem — which typically carry different compensation structures. A confirmed benefits package accompanies the position; details are listed in the Benefits section below.

Benefits

• Medical, dental, and vision insurance
• Company-paid short-term disability coverage
• 401(k) with employer match after one year of service
• Urgent care services at no cost for team members and their immediate families
• Access to primary care (availability depends on clinic location)
• Optional pet insurance
• Educational partnership with Purdue University Global — reduced tuition for employees and family members
• Employee rewards program with discounts on hotels, travel, dining, entertainment, and more

Location & Work Arrangement

This is a fully on-site role at ConvenientMD's urgent care clinic in Augusta, Maine. Employees must be available to work at a minimum of three additional ConvenientMD locations within a one-hour driving radius of their primary clinic, and training shifts will also occur off-site. Remote or hybrid arrangements are not applicable to this clinical front-desk position. The job posting does not mention relocation assistance or visa sponsorship.