Point of Contact (PoC) – Community Outreach & Participant Coordinator

tsmg · Gold Coast, QLD

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Role at a Glance

Project-based coordinator role with TSMG in Gold Coast, QLD. You'll build local networks, recruit participant groups, and keep recording sessions on track for a large-scale AI robotics data initiative. No formal experience required — strong communicators welcome. Primarily remote with occasional local visits. Training provided before launch. Salary: not disclosed.

What This Role Is About

TSMG is building a network of local coordinators to support its AI robotics data collection project in Gold Coast, QLD. As the on-the-ground point of contact, you're the link between the communities and businesses that supply participants and the TSMG operations team running the project. The work centers on outreach, relationship management, and scheduling — getting the right people into recording sessions and keeping them engaged through to completion.

About TSMG

TSMG runs data collection operations that produce real-world training data for artificial intelligence and robotics systems. The current initiative gathers video recordings across multiple local markets to improve how AI and robotics platforms perceive and interpret the physical world. TSMG operates through a distributed network of local coordinators and provides structured onboarding and training before each project launch, maintaining ongoing support throughout the engagement.

What You'll Be Doing Day-to-Day

  • Scout and approach local businesses, schools, and community organizations to identify potential participant sources
  • Build and sustain working relationships with community leaders and business representatives
  • Recruit participant groups that meet the project's eligibility criteria
  • Brief prospective participants on the project scope, the participation process, compensation details, and what's expected of them
  • Organize participant schedules and ensure recording sessions are properly set up and attended
  • Serve as the primary day-to-day bridge between enrolled participants and the TSMG operations team
  • Maintain accurate records covering recruitment pipelines, attendance, and individual participant progress
  • Field participant questions and resolve logistical issues as they come up
  • Guide participants through onboarding, including required documentation and orientation steps
  • Keep participants motivated and engaged throughout the duration of the project
  • Submit regular recruitment progress and project status updates to the TSMG team

Must-Have Requirements

  • Strong verbal and written communication skills with the confidence to engage diverse audiences
  • Comfortable reaching out cold or via referral to businesses, institutions, and community groups
  • Solid organizational ability — able to track multiple schedules, tasks, and follow-ups simultaneously
  • Capable of managing several participants and concurrent coordination threads at once
  • Proficient with everyday digital tools: email, spreadsheets, messaging apps, and video conferencing platforms
  • Fluent in English; local language proficiency is additionally required depending on your assigned market
  • Self-directed working style — able to manage workload and pace without close supervision
  • Reliable internet connection and access to a functioning computer or smartphone

Preferred Background (Not Required)

  • Prior experience in recruitment or talent acquisition
  • History managing community groups or social programs
  • Background in sales, business development, or account management
  • Experience in customer success or support roles
  • Event planning or coordination experience
  • NGO involvement or volunteer program management
  • Leadership roles in university clubs or student organizations

Skills Breakdown: What Actually Matters Here

The technical bar is deliberately low — comfort with email, spreadsheets, and a smartphone covers the tooling. The real demand is soft-skill-heavy: persuasive outreach, organized follow-through, and the ability to keep multiple people moving toward a shared deadline. No formal qualifications or degree are specified. The preferred backgrounds — recruitment, sales, event coordination, community management — all share one underlying competency: running a pipeline of people. Relevant experience from any of those fields, even informally, transfers directly.

Salary & Compensation

No salary figure or hourly rate was published with this listing. The engagement is described as project-based and flexible rather than a permanent salaried position, which is typical for contract coordinator roles on data collection initiatives. Compensation structure, payment cadence, and any performance-linked incentives are not specified publicly. Candidates should raise these questions directly with TSMG during the application or initial screening process.

Location & How You'll Work

This position is based in Gold Coast, QLD. Despite appearing as on-site in some feeds, the role description confirms that day-to-day work is primarily remote, with in-person visits to local partner organizations only when the project requires it. Hours are flexible and structured around recruitment milestones and participant availability rather than a fixed schedule. No visa sponsorship details were provided; candidates should verify eligibility requirements directly with TSMG.

Frequently asked questions

Do I need prior experience to apply?

No. The listing explicitly states that experience in recruitment, sales, customer service, community management, or event coordination is preferred but not required. Strong communication and organizational skills are the primary criteria for this role.

Is this a remote or on-site position?

Primarily remote. The role description specifies that remote work is the default, with occasional in-person visits to local partner organizations in the Gold Coast area only when the project requires it. Day-to-day work is carried out from your own location using standard digital tools.

What is the project, and what does a participant do?

TSMG is running a large-scale data collection initiative using real-world video recordings to train AI and robotics systems. As a coordinator, you won't appear in recordings yourself — your job is to recruit local participants, explain the process and expectations to them, and manage the logistics of their involvement from registration through to completion of scheduled sessions.

What are the working hours?

Hours are flexible and not fixed to a standard schedule. According to the role description, working time is structured around recruitment goals and participant availability, giving you discretion over when you work as long as outcomes are being met.

What salary or rate is offered?

No compensation figure was published with this listing. The engagement is project-based rather than a permanent salaried role. Candidates should ask about pay structure, rate, and payment timing directly during the TSMG application or intake process.

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