Sales Executive (m/w/d)

SumUp · Berlin, Germany

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Role at a Glance

Inbound-only pipeline — no cold calls. You convert warm leads into active SumUp merchants via phone, email, and chat, own the deal end-to-end in the CRM, and hand off cleanly to onboarding. Compensation: competitive base plus uncapped commission. Extras include a €2,000 L&D budget, 28 days PTO, a subsidised Urban Sports Club membership, and a one-month sabbatical programme unlocked after three years.

What This Role Is Really About

SumUp's EU go-to-market team in Berlin is hiring a Sales Executive to handle warm inbound demand — prospects who have already raised their hand and need a knowledgeable advisor to guide them to the right product. Your job is to diagnose each merchant's situation, match them to the best-fit SumUp solution, and see the deal through to close. From there you hand off to customer success and move on. It is high-volume and fast-moving, with full pipeline ownership and a direct link between your conversion performance and your take-home pay.

About SumUp

SumUp is a Berlin-headquartered fintech that builds affordable payment and financial management tools specifically designed for small businesses. More than four million merchants across 37 countries — from independent retailers to food-and-drink operators — use SumUp to handle payments, financial services, and customer relationships. The company employs over 3,000 people from more than 90 nationalities and centres its culture on continuous learning, inclusion, and cross-functional collaboration. This role sits within the EU commercial go-to-market function and operates out of the Berlin office.

What You Will Do Day-to-Day

  • Pick up warm inbound leads and guide them to becoming active SumUp merchants through consultative, low-pressure conversations
  • Handle a high volume of simultaneous enquiries across phone, email, and live chat without losing quality or focus
  • Understand each prospect's specific business needs and pair them with the most suitable SumUp product or plan
  • Own your pipeline from first contact to signed merchant, keeping CRM records accurate and complete throughout
  • Hit and consistently aim to exceed monthly sales targets
  • Hand newly signed merchants over to onboarding and customer success teams with a smooth, well-prepared transition
  • Share market observations and customer feedback with the broader team to sharpen messaging and processes

Must-Have Qualifications

  • Demonstrable experience in a sales or customer-facing role
  • Ability to build genuine trust quickly — prospects should feel at ease within the first few minutes of a conversation
  • Results-oriented mindset: personal accountability for your pipeline numbers and a clear method for hitting them
  • Skill at managing multiple active leads simultaneously without letting quality or focus slip
  • Comfortable operating in a fast-paced environment where no two days follow the same pattern
  • Fluent German for client-facing conversations; working English for internal team communication

Nice to Have

  • Prior inbound or inside-sales experience — explicitly described in the posting as a strong plus

Skills Snapshot: Must vs. Nice-to-Have

The non-negotiables are language (fluent German for clients, working English for internal), interpersonal skill (rapid trust-building under time pressure), and discipline (end-to-end pipeline ownership with clean CRM hygiene). No specific tech stack or minimum years of experience are stated, which means candidates moving from retail sales, customer success, or account management are well-positioned — not just those with a traditional B2B background. Inbound or inside-sales exposure is the clearest differentiator among competitive applicants but it is a plus, not a hard gate.

Compensation & Financial Perks

SumUp advertises a competitive base salary alongside uncapped commission — no specific base figure is published in the listing. Because this is an inbound role where lead volume is company-controlled, the unlimited commission structure offers genuine upside tied directly to your conversion rate rather than your ability to source leads. Financial benefits beyond the base include a 20% employer contribution to the German company pension scheme (betriebliche Altersvorsorge), access to a corporate discount platform spanning 1,500-plus brands at up to 60% off, and further discounts on sustainable products through the Futureben programme. Candidates should ask for the salary band early in the interview stage — the posting does not disclose a number.

Full Benefits Breakdown

  • Uncapped commission on top of a competitive base salary
  • €2,000 annual learning and development budget for conferences and courses
  • 28 days paid annual leave plus German public holidays
  • Mobility package: choose between a BVG company transit pass, Navit app access, or bike leasing
  • Subsidised Urban Sports Club membership plus an in-office gym
  • Free breakfast every Monday; discounted hot lunches Tuesday through Thursday at €5
  • 20% employer contribution to the company pension scheme (betriebliche Altersvorsorge)
  • Childcare support through a nursery (Kita) cooperation arrangement
  • Corporate discount platform: savings of up to 60% across 1,500-plus brands
  • Sustainable product discounts via Futureben (10–30%)
  • Break4me: one full month of paid sabbatical available after three years at SumUp
  • Office perks: drinks, fresh fruit, games, and regular team events

Location & Work Arrangement

This position is based at SumUp's Berlin office and sits within the EU go-to-market team. The posting does not mention hybrid or remote working options — candidates should assume on-site attendance in Berlin until confirmed otherwise during the process. No information about relocation support or visa sponsorship appears in the listing; if either applies to you, raise it directly with SumUp's recruitment team at the earliest opportunity.

Frequently asked questions

Is this Sales Executive role remote, hybrid, or on-site?

The listing places the role within SumUp's Berlin office as part of the EU GTM team. No hybrid or remote arrangement is mentioned in the posting. Assume on-site and confirm the exact working policy with the recruiting team if flexibility matters to you.

What is the salary range for this position?

SumUp describes the compensation as a competitive base salary plus unlimited commission but does not publish a specific base figure. Ask for the salary band early in your interviews — the uncapped commission structure suggests meaningful total earnings for strong converters.

Do I need prior fintech or payments experience to be considered?

No. The role requires sales or customer-facing experience in general. Inbound or inside-sales background is highlighted as a strong differentiator, but no specific industry background is listed as a requirement.

Is fluent German mandatory for this position?

Yes. Fluent German is required because client-facing conversations — phone calls, emails, and chats with merchants and prospects — are conducted in German. Working English is also expected for internal team communication.

What does a typical day look like in this role?

You handle inbound enquiries via phone, email, and chat — all leads are warm, with no cold calling involved. You qualify each prospect, match them to the right SumUp solution, close the deal, update your CRM, and hand off to onboarding. Days are high-volume and varied, with a consistent focus on monthly conversion targets.

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