Role at a Glance
Berkshire Residential is filling a customer-facing leasing role at its Park West property in Houston, TX. You'll guide prospective renters from first inquiry to signed lease, maintain model apartments, and monitor local market trends. Minimum 2 years of customer service experience required. No salary figure is published — apply to learn the compensation details directly.
What This Role Involves
As a Sales & Resident Experience Consultant at Berkshire Residential's Park West community in Houston, you're the primary point of contact for everyone walking through the door — both prospective renters and current residents. Your day splits between handling leasing inquiries, conducting apartment tours, managing resident communications, and keeping the leasing office and show units in showcase condition. The defining performance benchmark on the sales side is a closing ratio of 20% or better.
About Berkshire Residential Investments
Berkshire Residential Investments is a nationally recognized real estate investment and property management firm. Unlike third-party operators, Berkshire owns the communities it manages, meaning leasing staff work directly within an owner-managed environment rather than through an intermediary layer. The company describes its culture as entrepreneurially spirited and people-first, with emphasis on individual growth and bringing one's authentic self to work. Berkshire maintains a formal commitment to diversity, equity, inclusion, and equal-opportunity employment across its portfolio.
Day-to-Day Responsibilities
- Conduct apartment tours and keep show routes and model units in market-ready condition at all times
- Convert qualified prospects into signed leases, targeting a closing ratio of at least 20%
- Maintain a professional and welcoming atmosphere in the leasing office and shared resident areas
- Monitor local rental market conditions and emerging competitive trends on an ongoing basis
- Bring marketing and resident-satisfaction ideas to the Property Manager for consideration
- Handle all resident and prospect communications with professionalism in both written and verbal formats
- Deliver consistent, high-quality service to prospects, current residents, and colleagues
- Manage administrative leasing tasks with accuracy and strong attention to detail
Must-Have Qualifications
- At least 2 years of transferable experience in a customer-facing service environment
- Strong written and spoken English communication skills
- Demonstrated ability to close or convert prospects — sales aptitude is central to this role
- Comfort learning and operating new leasing or property management technology platforms
- High attention to detail for administrative accuracy and paperwork
- Genuine enthusiasm for working with a wide range of personalities and resident needs
Skills Breakdown: What Actually Matters Here
The non-negotiable foundation is people skills paired with a quantified sales ability — Berkshire sets a concrete 20% closing ratio target, making this a results-oriented role, not a passive service position. Two years of customer service experience is the only hard tenure requirement, which means candidates transitioning from hospitality, retail, or front-desk roles are explicitly eligible. Tech adaptability matters for leasing software platforms, and disciplined administrative skills round out the day-to-day. No property management certification or academic degree is listed as a prerequisite.
Compensation & Pay Transparency
Berkshire Residential has not disclosed a specific salary or hourly rate for this position. No compensation range was included in the original posting, so JobForMe cannot publish a figure here. What the employer has confirmed: three weeks of paid vacation, health insurance, personal development plans, and a 25% discount on rent — a benefit with tangible dollar value for employees who live at or near a Berkshire property. For specific pay figures, raise the topic directly during the interview or application process.
Confirmed Benefits
- 3 weeks of paid vacation
- 25% rent discount at Berkshire-managed properties
- Health insurance (specific plan details not listed in the posting)
- Personal development plans
- Additional perks referenced by the employer but not individually itemized
Location & Work Arrangement
This position is based on-site at the Park West community in Houston, TX. The core duties — conducting in-person apartment tours, staffing a physical leasing office, and building face-to-face relationships with residents — make remote or hybrid arrangements inapplicable to this role. Relocation assistance and visa sponsorship status are not addressed in the posting; candidates with questions on either point should ask the hiring team directly.