Senior Engineer I, Field Service

ASM · China > Shanghai

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Role at a Glance

Location: Shanghai, China. Employer: ASM, a global semiconductor equipment OEM with 55+ years of history. Focus: on-site process support for CVD, ALD, Furnace, and EPI tools at customer fabs. Education gate: Master's degree or higher. Work model: field-based, customer-site presence expected. Salary: not publicly disclosed. Team: cross-functional — Customer Service, Sales, and Business Units. Ideal profile: semiconductor industry background with complex instrumentation experience.

What This Role Involves

In this customer-facing engineering position, you serve as the connection between ASM's deposition technology and the fab environments where it runs. Working directly at customer sites in Shanghai, you will diagnose process challenges, guide new equipment installations from commissioning to stable operation, and cultivate the technical relationships that underpin long-term account health. The role is proactive rather than reactive — you will anticipate customer needs and contribute to ongoing process development, not simply respond to existing issues. Day-to-day work spans project scoping, escalation management, and coordinated execution across Sales, Engineering, and Business Unit teams.

About ASM

ASM is a semiconductor equipment manufacturer with more than five decades of operations at the forefront of deposition technology. The company employs over 4,500 professionals spanning 70 nationalities, working globally to develop equipment that underpins 5G networks, cloud infrastructure, AI systems, and autonomous vehicle technology. Beyond its engineering output, ASM maintains stated commitments to sustainability, diversity, and employee development — including structured programs designed to help engineers deepen their expertise and expand their long-term impact within the organization.

Key Responsibilities

  • Evaluate current customer process needs and anticipate future requirements, building durable technical relationships and engineering solutions that serve both short and long-term goals.
  • Continuously improve the customer experience by developing team workflows, refining internal processes, and enhancing the support tooling in use.
  • Manage the installation of new ASM products at customer sites, then drive the process development work required to reach qualified, stable operation.
  • Plan and lead new site bring-up activities end-to-end — from readiness assessment and risk planning through full execution — earning measurable customer recognition on each engagement.
  • Define project scope and coordinate resource planning with the relevant Business Unit; escalate identified resource gaps to management without delay.
  • Operate as a unified team member alongside Customer Service, Sales Engineering, and Business Unit colleagues to maintain and grow site-level operations and service delivery.

Must-Have Requirements

  • Master's degree or higher in a relevant engineering or science discipline.
  • Solid technical grounding in the semiconductor industry paired with a practical business perspective — understanding how equipment performance connects to customer outcomes.
  • Proven experience supporting complex instrumentation, process applications, and related informatics systems in a professional environment.
  • Ability to manage multiple competing priorities and deliver results within tight timelines as part of a collaborative team.
  • A solution-oriented working style — comfortable engaging across teams and functions to find the best path forward rather than working in isolation.
  • Proficient English communication skills, both written and spoken.

Preferred Background

  • Hands-on experience with CVD (Chemical Vapor Deposition) process tools or process qualification work.
  • Familiarity with ALD (Atomic Layer Deposition) equipment, process cycles, or characterization methods.
  • Background working with Furnace-based thermal processing in a semiconductor fab or equipment-support context.
  • Experience with EPI (Epitaxy) deposition systems and related process development.

Skills Breakdown: Non-Negotiable vs. Preferred

At the senior level, ASM expects proven semiconductor capability — not a learning trajectory. The hard gate is a Master's degree combined with real fab or equipment-support experience and demonstrated ability to manage instrumentation complexity. CVD, ALD, Furnace, or EPI specialization is listed as preferred rather than required, but candidates with that depth will stand out in a pool where general semiconductor backgrounds are the baseline. Cross-functional soft skills carry equal weight: customer-facing field service roles reward engineers who communicate clearly in English, manage project scope independently, and collaborate without friction across CS, Sales, and BU organizations.

Compensation & Salary

ASM did not include a salary range or specific compensation details in this posting. No figures have been estimated or invented in this listing. If compensation is a key decision factor, plan to raise it directly with ASM's recruiting team during the early screening stage. In general, field service engineering roles at the senior level in Shanghai's semiconductor equipment sector are shaped by factors including local market rates, technical seniority, depth of process specialization, and scope of customer account responsibility — all details worth discussing directly with the hiring team.

Location & Work Model

This role is based in Shanghai, China. The field service nature of the position — requiring direct presence at customer fabrication sites for equipment installations, process bring-ups, and ongoing technical support — points strongly to an on-site, field-based arrangement. ASM has not specified any hybrid or remote option for this role. No relocation assistance or visa sponsorship details are mentioned in the posting. Candidates based outside Shanghai should confirm work authorization requirements and any available relocation support directly with ASM's recruiting team before applying.

Frequently asked questions

Is a Master's degree strictly required, or can equivalent experience substitute?

The posting states 'Master's Degree or above' as a baseline requirement with no mention of an experience-in-lieu pathway. Candidates without a graduate degree should confirm directly with ASM whether exceptions are considered before applying.

Which semiconductor process technologies are most relevant for this role?

The posting identifies CVD (Chemical Vapor Deposition), ALD (Atomic Layer Deposition), Furnace, and EPI (Epitaxy) as preferred process backgrounds. Broad semiconductor industry experience is a stated requirement; depth in one or more of these four process families is listed as preferred and will differentiate candidates.

Is this a remote or hybrid position?

No remote or hybrid arrangement is mentioned in the posting. Given that the role involves hands-on work at customer fabrication sites — including new equipment installations and site startups — it is expected to require regular on-site presence in Shanghai.

What does leading a 'new site startup' actually involve?

Based on the job description, a new site startup covers the full lifecycle of bringing a new customer location online with ASM equipment: initial planning, risk assessment, readiness evaluation, execution of the bring-up, and achieving the level of stable operation that earns formal customer recognition and sign-off.

Which internal teams will I collaborate with day-to-day?

The posting specifically names Customer Service (CS), Sales Engineering (EE), and Business Units (BU) as the core cross-functional partners. The expectation is that you operate as a unified team with these groups — not as a standalone support contact — to sustain and grow site-level operations.

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